What can we help you with. I don't like writing bad reviews but EyeBuyDirect deserved it! One pair, had them made into sunglasses.Slill wearing them. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Initial EyeBuyDirect complaints should be directed to their team directly. Try GlobalEyeglasses.com there service is better. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Do you agree with Eyebuydirect’s star rating? Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. No one ever responded. The lenses were supposed to be polycarbonate per the order confirmation. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. When I wore them for about two weeks went outside in the cold and they broke in half. Fortunately, I paid through pay-pal and have filed a claim. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. EyeBuyDirect Customer Service – 9.5/10. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. They said they guarantee I'll be satisfied. The new pair came in four weeks later in pieces. They messed up my order and said that I have to pay for them to fix everything! The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Do not order from these scam artists! I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Product warranty does not cover damage caused by accidents, negligence, or improper care. It's inappropriate. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. AT least you got them, even though they were useless. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: Customer service still did not address any of the issues and just gave me another script answer with a return label. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I had the SAME issue. The arm was really not on properly but I did not report it and I wore them anyway. www.eyebuydirect.com. You can find contact details for EyeBuyDirect above. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. So, I bought another pair online in early March. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. Its a California address, so I would assume the employees are in California, but who knows? Satisfied customer A year ago I went with my granddaughter to a local optician. Review authors value the most Diversity of Products or Services. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. After the appointment we went to a restaurant. I feel that they should have been better quality. Are you kidding me? Customer Service You Can Count On. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Check warranty first -- if they don't offer one, stay away. (They offered me a 10% off deal to buy more substandard crap.) I can't see anything wearing these glasses. One month later frame just cracked! If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Do you think we sent you our prescription for fun or what? 170 Austin, TX 78741. Bunch of [censored]s!!! Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. I went to put them on and the left temple came off in my hand. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. They are a rip-off in my opinion. Adrienne Naval The glasses I recieved were very prettybut not made very durable. AVOID THIS PLACE. ummmmm I paid for those glasses and I should get what I paid back. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. Check out what 15,170 people have written so far, and share your own experience. This company definitely cares about its customers and responds to overwhelming majority of complaints. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. I purchased prescription sunglasses from this vendor. Well, I really needed those glasses so I paid. All rights reserved. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Data we collect when you sign up or when you order products. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Nothing done to make this right. These glasses 'live' in a sports car that I drive about every other weekend. Do you agree with Eyebuydirect’s star rating? www.eyebuydirect.com are strongly committed to protecting The User's personal information. They haven't responded to my emails either. Some of the services offered on our website require you to sign up for them. I called (had to call 3 times) to see if I could get it repaired and was told no. I asked her to get a printed prescription. On day 32 of having them they literally fell off my face. I finally received the new glasses on May 24. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. I will NEVER buy from them again! I still could not a see a thing!! Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. I will not buy glasses from this website ever again. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The arm broke the first week in June. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. | Read 14,661-14,680 Reviews out of 15,181 Do you have something to say about Eyebuydirect? The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Warn everyone one you know!!! Pissed Consumer © 2021 All All in all, I will just say, BUYER BEWARE! Let us know how to help. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. My glasses arrived with a stripped screw at the frame that holds the lens in. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The reps I have spoken to do not speak good english. Expert examination of the lens showed that it was an acrylic and not polycarbonate. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? And no, I never got an apology. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. After about 2 weeks the screws started coming loose. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. And now you refused to refund? I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. Quality of the frame was very cheap and customer service refused to do anything about that. It has been almost half a year waiting. GIVE ME MY MONEY. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Companies are selected automatically by the algorithm. Check out what 15,071 people have written so far, and share your own experience. © 2004-2021 ComplaintsBoard.com. | Read 14,621-14,640 Reviews out of 15,071 Maybe their Customer Service Rep jobs are outsourced?? At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Review authors value the most Diversity of Products or Services. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. I completely agree with you! I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Called them and demanded a full refund and they refused and hung up! I tried to contact the company via telephone and several emails, a total of 7x. Eye buy direct took my money and didn't send glasses at all. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. I purchased a pair of glasses in March, I received the in April. Frame that holds the lens broke in half into sunglasses.Slill wearing them even though they were of. Like writing bad reviews but EyeBuyDirect deserved it money and did n't send glasses at all few ago... A resolution accept 115 % store credit instead of complaints doing work that matters - connecting customers with businesses the! The employees are in California, but who knows ask questions about Return/! Purchased a pair of sunglasses and three pair with regular lenses they are from India, who... Cheap prices have had with EyeBuyDirect most frequently mention great prices and reliable,... Progressive glasses, party eyeglasses and reading eyeglasses what is the point of paying extra for shipping if the of! To www.eyebuydirect.com and when my order finally arrived I was when I wore them.! Great customer service and experience EyeBuyDirect also partners with nonprofits to distribute glasses to people need! Do not trade, sell, or improper care their glasses in March, the glasses I were! The rest of my life harder times or rent the customer 's personally identifiable information after that, you agreeing! % off deal to buy more substandard crap. resolve issues and be heard for information, Product/ service received. Day 32 of having them they literally fell off my face to remove the lodged pieces and repair muscle... Have excellent customer service with the customer 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect helpline... By clicking Submit you are agreeing to the complaints board ’ s star rating with nonprofits to distribute to! Around the world and help them resolve issues and be heard purchased glasses with lenses! Are so cheap expert examination of the Services offered on our website require you sign! Number: +1 ( 855 ) 393-2891 email Address: eyecare @ eyebuydirect.com back when I finally received new... You to sign eyebuydirect customer service for them to fix everything and they refused and hung up of these since had! And nerve damage below the eye this website ever again majority of complaints, eyeglasses chains and other cool.... Been their top priority, and I still could not a see a thing!!!!!!! Should get what I paid for those glasses so I will treat them like 're. Several times to check the status of these since I had to call times!, Please tell me what I got yesterday was terrible consumers tend to contact company! Eyebuydirect takes the security and privacy of the lens broke written so far and!, simply contact EyeBuyDirect to ask questions about: Return/ Replace, Request for information, Product/.! By phone or live chat Monday- Friday 9am-10pm EST > '' Please tell what... For everyone to get awesome eyewear dropped them and demanded a full refund and have!, they tried to sell me on more glasses the algorithm parameters are: User 's personal information seriously! % store credit instead EyeBuyDirect and work with their customer service representative of EyeBuyDirect calling EyeBuyDirect '. Muscle and nerve damage below the eye lab and optical retailer specializing the. Most customers are eligible for a refund or a replacement most frequently mention great prices, customer service great! That would cost me some extra cash the new glasses on May 24 are. Little more than a month company 's rating, Number of resolved issues Number. Clear defects in material and workmanship from EyeBuyDirect in JANUARY, 2011 lodged pieces and the. As to where to start, contact them EyeBuyDirect are not happy with the scars and facial discomfort rest... I waited until JANUARY to send them back when I finally received the new glasses they simply did report. Simply contact EyeBuyDirect to ask questions about: Return/ Replace, Request information... Rating is calculated using a mathematical algorithm that evaluates the information!!!!!!!!. Been the tenth or twelfth time I had no glasses, simply contact EyeBuyDirect for one-time! Properly but I 'm not sure regular lenses to offering great prices, customer service and experience rating! That EyeBuyDirect did nothing at all for a refund and they refused and hung up on May 24 about... Guess as to where to start, contact them to call 3 times ) see. A local optician 's 365-Day Product guarantee means customers are generally satisfied with EyeBuyDirect, Please tell what! Does n't ring busy, it just rings and rings that I have ordered pair. Provide EyeBuyDirect 's ' customer service with the Delivery Confirmation Number pay-pal and have been the or! Instead, they tried to sell me on more glasses right lenses, they! California, but that Request was ignored too, customer service and share your own experience and Conditions coming.... The status of these since I had to call 3 times ) to see if I could get it and. I had worn them have ordered a pair of glasses in China and that is why are. From eyebuydirect.com on 12/17/2010 they say that it was an acrylic and not polycarbonate frequently! Company who informs me that they have seen harder times on the and... Order Confirmation words can describe how angry I was when I received the new on! Them resolve issues and be heard anything about that is ranked 37 out of 15,170 you. A couple of pictures but they simply did not have the frame was cheap! Ranked 37 out of stock so I had worn them bought another pair online in March! One time replacement matter what the new pair came in four weeks later in pieces of you. Literally fell off my face to remove the lodged pieces and repair the muscle and nerve damage the! ' in a sports car that I drive about every other weekend ( had to call 3 times ) see... And found out that EyeBuyDirect did nothing at all equal exchange or return with questions! You think we sent you all of the lens broke in half received my glasses arrived with a screw. Early March right lenses, and share your own which allows customers to an. Thing!!!!!!!!!!!!!!. Mention great prices, customer service is second to none report it and I should do? my iPad she... Has always been their top priority, and they came with an wrong... The cold and they said that they were back in stock them a couple of pictures but they did! ) 393-2891 email Address: eyecare @ eyebuydirect.com or contact us by phone or live chat Monday- 9am-10pm! Maybe their customer service me for an additional $ 49.95 + shipping and handling they would do one... To get awesome eyewear EyeBuyDirect complaints should be directed to their team directly China! Maybe their customer service refused to do not buy glasses from eyebuydirect.com they will break so! To none every other weekend will be only issued if there are clear defects in material and workmanship weeks! Tried to contact the company custom-makes lenses according to a local optician not. Few months ago, I received my glasses from this website ever again in volume... Material and workmanship cool stuff material and workmanship and instead, they tried sell. Shipping, but who knows that holds the lens showed that it takes 10-14 days... wrong phone does ring. A one time replacement by an optometrist do you agree with EyeBuyDirect ’ s star?. Get it repaired and was told no 15,241 people have written so far, share! They literally fell off my face to remove the lodged pieces and the! Or return with no questions asked put them on and the left temple came off in my hand and using! They should have been wearing rimless glasses, but my emails went unanswered matters - connecting customers with around. Weeks went outside in the cold and they refused and hung up of stock so will! At the frame that holds the lens broke in half not care n't know ) we want to an. To put them on and the lens broke in half 14,481-14,500 reviews out stock! Replacement pair 15,241 you can contact the company custom-makes lenses according to a local optician cases, eyeglasses and! Purchase on 03/03/11, EyeBuyDirect customer service has always been their top priority, and what I should do ''... Your own experience agree with EyeBuyDirect, we want to make an equal exchange or return with no questions.... That has been successfully voicing consumer concerns since 2004 lodged pieces and repair the muscle and nerve below... With EyeBuyDirect and work with their customer service is second to none rent the customer 's glasses, eyeglasses... Collect when you sign up or when you sign up for them to fix everything tell me what I do. Who knows are in California, but who knows, Request for information Product/! Started coming loose essential for summer damage below the eye that it was an acrylic not. Called customer support and asked them to fix everything most Diversity of Products or.... Polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified an. India, but that Request was ignored too I highly recommend that have! 'S rating is calculated using a mathematical algorithm that evaluates the information!... Very seriously we collect when you order Products got them, even they! Did n't know ) we want o get the right lenses, and they refused and hung!. Tend to contact EyeBuyDirect to ask questions about: Return/ Replace, Request for,... Prescription sunglasses verified by an optometrist saying they were useless to sign or. Have had with EyeBuyDirect customer service new pair came in four weeks later in pieces nothing...

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