At the end of the 45 day period phone numbers will no longer be editable. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. Sandata Technologies is the software vendor DHS has chosen as the provider of the EVV system. Interface Specifications . Most EVV systems have both a mobile device application that the user can download or utilizing telephone lines, requiring the caregiver to call the agency office via a landline. ID Code … • If a provider agency finds it serves a business purpose, step-by-step instructions are in the Sandata Provider Agency Training Guide, pages 8-23 through 8-26. Verification (EVV) Data Collection Systems . • Verify identity by entering a unique Santrax ID and speaking their voiceprint. – The employee does not know the Client ID. Dial any one of these numbers. Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. o locks in and out using either the client’s phone, Sandata’s Mobile onnect App. ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services. This can occur when the Medicaid ID entered does not match to an existing client or the phone number entered does not match to a known client. Sandata has been providing Electronic Visit Verification™ (EVV™) services for Self-Directed Care programs for over 15 years. Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. We understand the challenges in deploying EVV for Self-Directed programs, and our Santrax® Self-Directed Care Suite helps empower each participant to have control over their long term care delivery while automating existing manual efforts. If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution. Confidential | www.sandata.com 3 EVV System . Created for: Ohio Department of Medicaid (ODM) MARCH 17, 2020 . The first six digits display as asterisks. Sandata EVV: Client Data Entry ©2019 Slide 12 CREATE NEW CLIENT(S) 4. Sandata Fixed Visit Verification (FVV): A small, in-home device when no other visit collection methods are possible or available. info@sandata.com Caregivers call-in and call-out for each individual visit. 7 CMS’ Written Guidance: On the EVV workgroup call the other day, Sandata was going to retrieve CMS’s written guidance (“from 2016”) around the need to enter staff home addresses/SS numbers – has this been obtained? EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. 5. Nothing needed. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. Section 12006 of the 21st Century Cures Act requires all states to implement the use of EVV for Medicaid-funded personal care and home health care services. Enter your EVV ID “Press 1 to clock in or press 2 to clock out” 3. Sandata Telephonic Visit Verification (TVV): Uses automatic number identification (ANI) technology to validate phone calls from the member's or participant's identified phone number(s) to collect visit information. This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications. Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts. Sandata Technologies 26 Harbor Park Drive . Provider Agency/Company ID and Toll-Free Phone Numbers. 1-855-871-8780 / COCustomerCare@sandata.com. As soon as connected. A. TVV but they may use their own phone to access the SMC app only. • From the client’s home landline telephone. Select PHONE TYPE. Sandata EVV: MVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Explain the purpose and basic functionality of Sandata Mobile Connect (SMC) Access and log on to SMC Identify the SMC window elements and explain how to navigate within the SMC App Describe the back-up call process utilizing the client’s telephone or any phone associated with the client. • This is not necessary for Wisconsin Department of Health requirements. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … 6. This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. Please reach out to your Account Manager for assistance. • Updated logic for displaying client's phone number: o If client is known, the full phone number displays. SMC: Starting a Group Visit . 5. o If client is unknown, only the last four digits of the phone number display. This ID is also used by workers as they check in and out for visits using the mobile app. Press 1 “Received at